Must be the ice water.
Cold drinks make me cold.
I shake when I'm cold.
Being angry makes me shake too.
I'm cold and a little angry.
Alright, I'm going to try to keep this simple.
I'm one of these who feels downright physically ill when they get upset
so pardon me in advance if this comes out a touch . . . intense.
(I'm too sensitive for my own good.)
(She pulls on a sweater and trades the water for wine.)
to all of my customers and potential customers . . .
I owe you an enormous apology.
I have not been clear regarding one portion of how my Etsy shop works:
I ACCEPT RESERVES.
If you see something on this blog,
previewed on facebook,
whatever . . .
and you want it,
you can convo me via Etsy or my personal email button over there to the right
and let me know.
I will do my best to make sure you get your name on it when it's posted in my shop.
I do this on a first come, first serve basis.
I thought that I had this clearly defined in my shop policies;
however, in looking over them tonight
(after receiving a livid email from a now former customer)
I see that I was not nearly as clear as I should have been.
So let me say it again:
As of right now,
I ACCEPT RESERVES.
I will honor the reserves for two days.
If you have not picked up and paid for your item after two days,
it will be relisted in the shop as a free-for-all item,
or if someone else has inquired about reserving it,
it will be passed to them.
I try VERY hard to be fair,
to work with everyone and make sure that you are all happy with your purchases
not only when you first get them but for as long as you have them.
I did not mean in any way to come across like I have "preferred" customers,
Like I value some of you over others,
or like I take any of you for granted.
Tonight, for instance:
I had two rings that had been inquired about by several people.
I went in the order of whom had contacted me first,
answering questions such as what size the rings were, how much, etc.
If the first person who inquired about the ring ended up not wanting it,
in an effort to be fair,
I moved onto the second person and gave them a shot before listing it in the shop.
It took awhile to get through those convos.
So the rings went up late, and were ultimately reserved.
My intentions were good.
But I can see now how this would cause waves for some of you who were unaware of my reserve policy.
Reserves I do as a service to my customers.
But maybe it's just more trouble than it's worth.
By allowing people to reserve items,
I'm not trying to "favor" them . . .
I'm trying to be courteous.
But maybe that's not fair.
Maybe the notion of reserves isn't a good idea at all.
Evidently, it at least has pros and cons.
I know some of you really appreciate reserves.
And I'll be honest, while I am still accepting them now,
I don't know that I will much longer.
What do you think?
What do I do?
(Obviously, JJ, communicate better.)
Many of you have written me privately over the past year or so and inquired about reserves.
While I have answered your questions personally,
I have not been consistent in being sure that new and potential customers are likewise made aware that this in fact something I do.
This is my fault, absolutely, and I apologize for any inconvenience, confusion, or frustration that it has caused.
I should have been a better business person than to overlook such a huge omission of information.
I am grateful that the convo I received tonight brought this whole issue to my attention.
In that respect, it was a much needed heads up for me.
(This is where Rosy kicks in.)
I resent being made out to be a shallow salesperson.
I resent being told that I have "bad" business practices.
The fact is, I'm far more artist than business person.
Sorry folks, that's just me.
I'm learning the business side as I go.
I'm 27. I've never taken a business class in my life.
I'm doing the best damn job I can and you know what?
I'm going to mess up.
And when I do,
I really appreciate those of you who offer up constructive criticism.
Who can candidly make suggestions,
ask questions, get me thinking.
Because I know I'm not going to do everything in the best way.
Customers and other artists alike could probably do a lot to educate me.
I don't claim to make the best jewelry around here and
I sure as hell don't claim to have all the business stuff perfected.
But I'M TRYING.
Writing me an incredibly hurtful and rude note,
saying I leave a bad taste in your mouth?
Saying I have made you furious and wasted hours of your life
while you waited for a ring that turned out to be reserved . . .
(She trades the wine for whisky.)
All you EVER have to do is send me a convo.
Ask me a question.
Or tell me what's on your mind.
No need to blow up at me and make me out to be a monster.
It's my art, my passion, and what I do,
and I love it with all my heart . . .
but the fact remains that this IS JEWELRY.
Not worth getting so upset over.
If your life is so amazing that what gets you furious and all bent out of shape is a ring . . .
A ring, by the way, that can always be remade,
well you've got it pretty damn good.